You're working 60, 70, 80 hours a week. Revenue is up but your take-home hasn't changed. Staff can't operate without you in the room. And every quote, every schedule, every decision still runs through one person. I embed into your business, find the constraints costing you the most money, and fix them.
Book a free 30-minute callI'll ask about your business. You'll know in 30 minutes if I can help.
These come up in almost every first conversation I have.
Your specialized knowledge is required to close deals. Nobody else has it. So every quote waits on you, and the ones that wait too long go somewhere else.
The problem wasn't the hire. There was no system to plug them into. They showed up, had no training path, filled whatever gap they could see, and now three people share the same unclear role.
Second location. Bigger team. More revenue. But the scheduling, inventory, and handoffs that worked at one scale don't work at this one. Growth exposed every crack in the foundation.
You have the demand. You can't serve it fast enough. Response time is killing your close rate and your reputation, and you don't have the bandwidth to speed it up.
CRM from 2006. Practice management system that can't handle inventory. Tools that were supposed to automate things but never got configured. The software became furniture.
Every critical function depends on one person. There's no documentation, no cross-training, no backup plan. One absence and the whole operation limps along until they're back.
I help service business owners stop being the single point of failure in their own company.
I map your full revenue cycle. Lead comes in, quote goes out, work gets done, cash gets collected. Every step. I find the bottlenecks and the leakage points, put a dollar figure on each one, and fix them in order of what's costing you the most.
Not with a report that sits in a drawer. I do the actual work. I'm inside your business, building the systems, training your people, fixing the problems with my hands on the tools. Think of it less like hiring a consultant and more like bringing on an operator who already knows what to look for.
I only take one client per trade per market. If I'm working with you, I'm not working with your competitor across town.
I built and ran a service business. I know what your days actually look like.
Start with a conversation. If there's a fit, we move to a diagnostic that pays for itself. No open-ended retainers until you've seen the results.
We talk about your business. What's working, what's broken, where you're stuck. If I can see a path to helping, I'll tell you what I'd do and what it costs. If I can't help, I'll say so. This isn't a sales pitch disguised as a consultation.
I walk through your entire operation. How leads come in, how quotes go out, how work gets scheduled and delivered, how you get paid. Every bottleneck gets identified and priced in dollars and hours lost.
You get a Constraint Map showing exactly where money and time are bleeding out of the business, ranked by impact. And one problem gets fixed before I'm done. Not a recommendation to fix it. Actually fixed.
You're probably comparing this to hiring someone at $45K to $60K a year.
Here's the thing. A hire needs a system to plug into. If that system doesn't exist yet, they fail. You're out the salary plus months of your time managing someone who never had the tools to succeed.
The audit costs less than two weeks of that salary and tells you exactly what to build before you hire anyone.
We work through the Constraint Map in priority order. Each project gets scoped and priced on its own based on complexity and the return you can expect. Could be building a quoting system so you're not the bottleneck on every sale. Could be configuring the CRM that's been collecting dust. Could be cross-training so one person's vacation doesn't shut down a department.
You see the full backlog. You pick what we tackle next. No surprises.
At this point the business has real systems in place. The retainer keeps them maintained and evolving. New problems get caught before they compound. You stay focused on the work that actually needs the owner's attention, not the operational stuff that shouldn't require it.
I work with a specific kind of business. If this doesn't describe yours, I'd rather we both save the time.
30 minutes. No pitch. Just your business and whether I can help.
Ontario, Canada